|SSS Advisory on branch servicing guidelines for various community quarantine classifications|
The Social Security System (SSS) advises its members, pensioners, covered employers, and the transacting public that various servicing guidelines are being implemented in its branches based on the quarantine classification in their respective areas.
For branches under Enhanced Community Quarantine (ECQ), the servicing guidelines are as follows:
Prescribed transaction days of members and employers to branches implementing the Number Coding Systemare based on the 10th digit of their SS or Employer (ER) ID number. These are as follows: Monday for numbers 1 and 2; Tuesday for 3 and 4;Wednesday for 5 and 6; Thursday for 7 and 8; and Friday for 9 and 0.
For Funeral or Death Benefit Claim applications, the basis for the prescribed transaction day will be the 10th digit of the SS ID number of the deceased SSS member. However, if the prescribed transaction day falls on a holiday, the member, claimant, or employer may transact with the SSS on the next working day. In case of system downtime, the SSS will set an appointment with those who were in line, or they may wait until the system is once again operational.
The SSS solicits its stakeholders' cooperation and understanding to the said measures, which are aligned with IATF's Omnibus Guidelines and resolutions. These measures aim to ensure the continuous delivery of SSS services and the safety of the transacting public and its employees amid the COVID-19 pandemic.
Information about SSS online services can be accessed at http://bit.ly/expreSSS.
The filing of a criminal action against erring employers may likewise include corresponding civil liabilities consisting of actual or compensatory damages, among others.
For more information, follow the SSS on Facebook and YouTube at “Philippine Social Security System,” Instagram at “mysssph,” Twitter at “PHLSSS,” or join its Viber Community at “MYSSSPH Updates.”
12 August 2021